General Policy of Returning Product

For exchanges or refunds, you can return the product within 90 days. Return the unopened item with the original purchase receipt from UMSILE.If the exchange or refund criteria are not fully met, we reserve the right to refuse the exchange or refund. This policy is in addition to UMSILE's commercial guarantee. We want to make sure that other customers can enjoy the products you return. That's why some of our products cannot be returned :

• Products whose packaging has been opened or damaged after being received by the customer.
• Products that have been assembled
• Products that your use has damaged
• Custom-made products such as kitchen countertops, cut fabrics, and cut curtains
• Used/opened textiles, mattresses, and mattress pads
• Plants and food products
• Home electronic appliances
• As-Is products
• The 90-day return policy does not apply to promotional product purchases of more than six units/articles/transaction

Online shopping Returns & refund

If you are unsatisfied with your purchase, return the unopened item within 90 days with a copy of your Order Confirmation email. We will refund the price you paid for the item and credit the refund amount to your credit/account to which you made the payment.We will not refund any delivery and assembly costs you have paid if you request to return the item delivered to your home. And based on our evaluation of the item's condition, we will refund the product value.

Missing, damaged, or incomplete orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help